• Weiser App Frequently Asked Questions

  • How do I upgrade to the latest Weiser App version?

    Note: The location of this information may vary slightly depending on the version of iOS or Android you are using.

    • Automatic Updating

    • Apple App Store

      • Open Phone Settings > Tap App Store > Under “Automatic downloads” enable “App Updates”

    • Google Play Store

      • Open Google Play Store > Tap Profile Icon > Tap “Settings” > Tap “Network preferences” > Tap "Auto-update apps" and enable automatic updates

    • Manual Updating

    • Apple App Store

      • Open Apple App Store > Tap Profile Icon > Under ‘Available Updates” > Look for “Weiser” App > Tap “Update”

    • Google Play Store

      • Open Google Play Store > Tap Profile Icon > Tap “Manage apps & device” > Tap “Updates available” > Look for Weiser App > Tap "Update"

  • How do I check my current Weiser App and/or Lock Firmware version?

    • Check Weiser App Version

    • Open Weiser App > Tap Main Menu Icon > Look for App Version at Bottom of Menu

    • Check Firmware Version

    Note: Firmware Version may vary between locks if you have multiple locks

    • Open the Weiser App > Tap Lock Settings icon of the desired lock > Under “Information” section tap on “Device” to view the Firmware Bundle version 

  • Which iOS and Android versions are supported?

    • iOS: iOS 14 and up

    • Android: OS 9 and up

  • How do I check my iOS and Android versions?

    Note: The location of this information may vary slightly depending on the version of iOS or Android you are using.

    • iOS

    • Open Phone Settings > Tap “General” > Tap “About” and look for the IOS version

    • Android

    • Open Phone Settings > Tap “About phone” > Tap “Software information” and look for Android version

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