Why might manual calibration take multiple attempts?
During manual calibration, Kevo is learning its surroundings and where you normally keep your device. Multiple attempts are important to give Kevo an accurate reading. If you get an unsuccessful calibration, it is recommended that you change your position on the next attempt.
What are the recommended positions to help achieve a successful manual calibration?
During manual calibration, always make sure to stand at an extended arm’s reach from Kevo and make sure your phone or fob has a clear line of sight to your lock. For best results, calibrate your device while it is in the empty front pocket of your pants. If calibration is unsuccessful in this position, try the following:
- Try repositioning your device within your pocket
- Take a step back or step to the side
- Put your device in a different pocket (like your front shirt pocket)
- Hold your device in front of your pocket
- Turn slightly towards your door to give your device a more direct line of sight to your lock
- If your entryway is at the top of a staircase, hold your device up so it aligns with the height of the lock
If Kevo takes multiple attempts to calibrate manually, will it take multiple attempts to unlock the door?
Will Kevo work if I can’t successfully calibrate my device manually?
*For additional security, your phones and fobs must be in motion to communicate with your Kevo lock. Each device will automatically go to sleep after approximately 30 seconds of being still and inactive. Phones must be running the Kevo app in the background in order to automatically return to sleep mode.
If you have questions, please contact Kevo Support.