Frequently Asked Question

Installation & Troubleshooting Instructions - Smart Scan (BioLock)

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Display does not come on.

Verify that the batteries are good and that they are installed correctly


The system does not wake up (no GREEN or RED light).

Press a key on the keypad:
-If the LCD does not come on, check the batteries;
-If the LCD comes on, check the cable connection between the deadbolt and the main unit.


The GREEN and ORANGE lights come on,
but then the RED light flickers and the door
does not unlock.

- If you have access ti the LCD, look for the system messages.
- If do not have access to the LCD, try swiping at a slower rate with constant speed and pressure, making sure to wait until green or orange light comes on before beginning your finger swipe. Try swiping a different finger that you have enrolled.

Try to improve swiping technique. Enroll same finger additional times. Change :Biometrics" settings to NORMAL.


If having trouble operating the lock:

Display the users list (Admin --> Manage). A user preceded by a % will have limited access. To change user status, go to: MANAGE --> ALLOWED TIME


If batteries are wearing out too quickly:

Avoid "waking up" the system unnecessarily. Battery life estimate is based on 10 - 15 access a day, including times that the LCD is on, even without driving the bolt. Also check "LOCKTIME" under "SETTINGS" menu and change it to "NORMAL".


If motor stays on for too long:

Check "LOCKTIME" under "SETTINGS" menu; change to "NORMAL"


Sometime I hear a beeping sound when I operate the lock.

This is a "LOW BATTERY" warning; system batteries are low and need to be replaced.


My lock works backwards: It locks when I swipe and unlocks when I tap three times.

Check Deadbolt direction under "SETTINGS". Change deadbolt arrow to match your installation.


I replaced the batteries and now my clock is all wrong.

To guarantee clock integrity, do not leave batteries out of the system longer than two (2) minutes.


When I operate the lock the lock, the motor sounds strained and the bolt only goes half way.

This is probably due to a warped door. As a temporary fix ONLY, try a different "Locktime" setting. Please note that locktime settings other than "NORMAL" increase system strain and decrease battery life; they are not recommended to be used in lieu of door or jamb repair.


Q1: Since the SmartScan is basically a computer, can it "lock-up" like my PC sometimes does?
Many times what it is perceived as a "lock-up" is just an attempt by the PC to access a non-responding peripheral; given enough time (sometimes minutes) a PC will "time-out" and return to accept commands. Other times the PC may try to execute a barrage of instructions that an impatient user may have issued.
Being a general purpose computer, the PC has long time-outs and from the user's prospective (in both scenarios above) the computer will appear to be "locked-up."
Since SmartScan is a dedicated special purpose computer, the designers have been able to build in several safeguards with short time-outs; the possibility of a "lock up" has been minimized. In the event however, that SmartScan is busy executing a series of commands (keypad or swipe) and needs to be stopped, all is required is to remove one battery, wait for 60 seconds and reinsert. SmartScan returns to the opening menu. Please note that the operation in process just before battery removal, will have to be repeated.


Q2: Why is there a delay from when I touch the sensor and the unit LED activating?
In order to conserve batteries, the system is put in a low power (sleep) mode after 30 seconds of inactivity. When Keypad or Finger print activity is detected, the system receives a "wake-up" command; it takes approximately 0.2 seconds for the electronics to come up and ready to collect data.


Q3: I tap my finger and I hear the motor operate but the lock does not lock.
A. Check the alignment between the bolt and the strike to make sure the bolt can move into the strike without any interference.


Q4: What is the purpose of the Locktime adjustment?
A. This is a temporary electronic "fix" for a misaligned or warped door. The default setting is "Normal" which provides optimum timing for most applications. The "Medium" and "High" settings may be used to temporarily overcome alignment problems until a permanent repair is made.
Please note: Medium and High Locktime modes impose extra strain on the system and shorten battery life; these modes are offered as a convenience only and they are not to be used as a substitute for a door or a door-jumb repair.


Q5: What can I do to help the unit wake up easier?
A Grasp the lower side of the deadbolt with one finger wrapped around the fingerprint sensor and the thumb on the top of the deadbolt. Hold for 1-2 seconds, then remove hand from deadbolt.


Q6: My unit won't wake up what should I do?
A. Remove your hand from the deadbolt for about 30 seconds and try again.


Q7: Programming instructions: Click here for detailed programming instructions.


Q8: Reset instructions: Click  here for detailed programming instructions.


Q9: Deadbolt instructions: Click  here for detailed deadbolt instructions.


Q10: Users & Admin instructions: Click here for detailed users & admin instructions.


Q11: Batteries instructions: Click here for detailed batteries instructions.


Q12: Security questions: Click here for detailed security details.


Q13: System operation (finger swipe): Click here for detailed system operation instructions.


For complete installation instructions or programming guide please download the files below.


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